At Pawli, we work to ensure that your order arrives as quickly as possible and in perfect condition. Below, you will find our logistics and delivery policy for international shipments.
We understand that you want to receive your order as soon as possible. Our delivery commitment is divided into two stages:
All orders require a processing period of 1 to 3 business days (Monday to Friday). During this time, we verify the quality of the items, prepare the packaging, and arrange shipment from our warehouse.
Once your order has been handed over to the shipping carrier, the estimated delivery time to anywhere in the world is 12 business days.
Estimated Total Delivery Time:
The average delivery time is approximately 15 business days from the date of purchase.
We offer worldwide shipping (Worldwide Shipping). Shipping rates will be calculated and displayed during the checkout process, before completing your order, based on the package weight and destination country.
As soon as your order leaves our facilities, you will receive an automatic email containing your Tracking Number and a link to check the status of your shipment in real time.
Please note that tracking information may take between 24 and 48 hours to update in the carrier's system.
For international shipments outside the European Union:
Pawli is not responsible for any customs fees, duties, or import taxes that may apply in the destination country.
These charges are the sole responsibility of the customer and must be paid to the relevant authorities or shipping carrier in order to release the package.
We do not issue refunds for orders rejected by the customer due to unpaid customs duties or taxes.
It is the customer's responsibility to provide a complete and accurate shipping address.
For security reasons, we cannot modify the delivery address once the order has been processed and shipped.
If a package is returned due to an incorrect address provided by the customer, the cost of reshipping the package will be the responsibility of the buyer.
Although we make every effort to meet the estimated delivery times, external factors such as adverse weather conditions, transportation strikes, customs inspections, or periods of high demand (such as Black Friday or Christmas) may cause delays beyond our control.
Pawli is not responsible for delays caused by third parties. However, we will actively cooperate to locate the shipment and help expedite delivery whenever possible.
If the tracking information indicates that the package has been delivered but you have not received it, or if the product arrives damaged, you must contact us within a maximum of 48 hours by email at:
In the event of a loss confirmed by the shipping carrier, we will, as applicable, either resend the item at no additional cost or issue a full refund of the purchase amount.